NaturalPedia > Customer Service

Quotes about Customer Service from the world's top natural health / natural living authors

 Email this page to a friend   |  Click here for FREE email alerts

page 1 of 2 | Next ->

"We have ended up not on the moon but isolated and feeling that we need to be happy, while on hold with the managed-care company, listening to Muzak and trying to get information from a customer service agency in India about the coverage of antidepressants. Fortunately, as shall be explored in the second half of this account, there are alternatives. It is possible to do better. The second half of this book will propose different ways of looking at the problems of depression and anxiety and even suffering itself." - Charles Barber, Comfortably Numb: How Psychiatry Is Medicating a Nation (Get the book.)

"Hattiesburg, MS 39401 Customer service: 888-714-9422 www.americanpridepaint.com Healthy Hues Paints Healthy Home 2894 22nd Ave. North St. Petersburg, Florida 33713 800-583-9523 www.Healthyhome.com Seventh Generation, Inc. 60 Lake St. Burlington, VT 05401-5218 Phone: 802-658-3773 800-456-1191 (toll-free) Fax: 802-658-1771 www.seventhgeneration.com Mrs. Meyers Clean Day www.mrsmeyers.com Ecover 800-449-4925 www.ecover.com/us/en/wheretobuy/ Supplement and Natural Product Companies ReNew Life Formulas, Inc. 198 Palm Harbor Blvd. South Palm Harbor, FL 34683 800-830-4778 Renewlife." - Brenda Watson and Leonard Smith, The Detox Strategy: Vibrant Health in 5 Easy Steps (Get the book.)

"Use the toll-free number to speak to a customer service representative or pharmacist. • The pharmacy must require a prescription written by a licensed physician to fill it. • Make sure the pharmacy requires you to fill out a medical history, including any drug allergies you have and a list of other medicines you are taking. •The pharmacy must require a signed patient agreement before the order is processed. • Look for the certification seal of the Canadian International Pharmacy Association (CIPA) on the Web site." - Joe Graedon, M.S. and Teresa Graedon, Ph.D., Best Choices From the People's Pharmacy (Get the book.)

"We have pharmacy and customer service operations in 10 states. We have Canadian operations in Quebec and Ontario. We employ a work force of more than 13,000 people. (http://www.express-scripts.com) The primary problem is, Express Scripts Inc. sells drugs, (lots of drugs), and the missing statistics I was looking for is the medications these children were taking before they acquired diabetes." - Dr David W Tanton, Ph.D., Antidepressants, Antipsychotics, And Stimulants - Dangerous Drugs on Trial (Get the book.)

"Calls to this number revealed that Hylexin and StriVectin are manufactured by different companies, but both are distributed by customer service Distribution in Salt Lake City, Utah. Both products also seem to have the same marketing team behind them, and the ad for Hylexin does make for entertaining reading. That's because its tone is conversational, and it reads as if it were written by an enthusiastic, but uninformed, college student, with statements such as "Science is soooo cool!" and "See you at the Hylexin counter!" - Paula Begoun and Bryan Barron, Don't Go to the Cosmetics Counter Without Me, 7th Edition (Get the book.)

"When I was a student at the University of San Diego, I had a job in customer service at the campus bookstore. One day a nun came up to my counter and we began talking. She described her recent trip to Haiti. Apparently, each year she had been spending at least 3 months in Haiti helping the impoverished children. She told me that Haiti had been deforested decades before. I asked her how that happened, expecting the answer to be overgrazing, or too much wood demand for building homes and shelters. Actually, neither was the case." - David Wolfe, The Sunfood Diet Success System (Get the book.)

"Feel free to consult with our one of our customer service representatives about your experience or if you have any questions. We have found LIFE Detox Patches™ to be extremely reliable and presenting no ill effects under the recommended guidelines for usage." - Dr. Edward F. Group III, DC, ND, DACBN, Health Begins in the Colon (Get the book.) "If you have any questions, or you would like to speak with one of our award-winning customer service Representatives about your health concerns and cleansing programs, you can call our office any time toll-free at 1-800-476-0016. I wish you the very best in health, and I'm sending you love, peace, happiness, and joy every day! HEALTH BEGINS THE COLON RESOURCES The following resources are organized alphabetically by major subject heading with product source websites, contact information, and related sub-entries following." - Dr. Edward F. Group III, DC, ND, DACBN, Health Begins in the Colon (Get the book.)

"Health food stores are big businesses that know a thing or two about customer service. The folk music is gone, too, and there are a number of flavors of soy milk, along with rice milk, almond milk, oat milk, and other varieties. Regular supermarkets stock these products, too, and people from all walks of life enjoy them. As you shop for meat and dairy substitutes, take a look at the labels. When you check the ingredient lists, you will see that some products are not quite as vegetarian as you might like because they include egg whites or dairy proteins." - Neal D. Barnard and Bryanna Clark Grogan, Dr. Neal Barnard's Program for Reversing Diabetes: The Scientifically Proven System for Reversing Diabetes Without Drugs (Get the book.)

"Trader Joe's has zeroed in on what many people want: generally wholesome, convenient, and comfort foods, along with first-rate customer service. Trader Joe's sells organic chicken, produce, eggs, and dairy foods alongside more conventional food products. Its cheeses come from both the United States and Europe. Seafood is labeled as to whether it was wild or farmed, as well as the nation of origin. Not everything, however, is low in carbs, sugar, or fats." - Jack Challem, Stop Prediabetes Now: The Ultimate Plan to Lose Weight and Prevent Diabetes (Get the book.)

"Janet, Corporate customer service Specialist, Carlson Hotels Worldwide, 11340 Blondo Street Omaha, NE. 68164; www.regenthotels.com; www.radisson.com; www.parkplaza.com; www.countryinns.com; www.parkinn.com." I sent another e-mail: "Message to management: I'm not talking about tomorrow with your environmental commitments. I'm talking about today. Why doesn't your hotel offer any organic foods or use less packaging?" I just thought they sounded kind of bland, the kind of bland that waits to follow about ten years after something has already happened." - David Steinman, Safe Trip to Eden: Ten Steps to Save Planet Earth from the Global Warming Meltdown (Get the book.)

"Brandt's customer service team) and at an effective pH of 3.6. A few bells and whistles are also included in this product, but in such tiny amounts your skin won't notice them. You're instructed to leave the Peeling Solution on the skin for five minutes, and then rinse with water. That's actually not enough time for the AHAs to penetrate and work as effectively as they would if you left this solution on longer, and I see no reason why you couldn't do just that." - Paula Begoun and Bryan Barron, Don't Go to the Cosmetics Counter Without Me, 7th Edition (Get the book.)

"The overwhelming majority are from women who didn't get the color they were hoping for, but the customer service experts on the hotlines can also help you get started. With help from the consumer hot line (or a trip to the hair salon), you may be able to get close to the color you want without problems along the way. Don't be alarmed to read that hundreds of thousands of women a year call consumer hot lines for help with drugstore hair-color products." - Paula Begoun, Don't Go Shopping for Hair-Care Products Without Me (Get the book.)

"Throughout the conversation, I periodically ask the customer service representatives exactly what they are entering into the computer. I realize that what is getting entered may be much different from what I'm told. But, to a certain extent, it doesn't matter, as long as they are making some record of our conversation. At the end of the conversation, I ask the representatives to explain what actions they plan to take, and when. Then I ask them to enter this information into the computer. Customer service representatives don't particularly like this approach." - Rhonda D. Orin, Making Them Pay: How to Get the Most from Health Insurance and Managed Care (Get the book.)

"You can buy almost all the Atkins products here at a discount, and the customer service appears to be exemplary: www.vitacost.com/lowcarb In addition to the sites I've reviewed for this latest edition of Living the Low Carb Life, three new ones in particular look like they deserve a visit. All were highly recommended by no less an expert than Andrea Mondello, webmaster for both www.lowcarbeating.com and for the LowCarb Living magazine website. Check them out: www.locarbdiner.com, www.carbtopia.com, www.lowcarbnexus." - Jonny Bowden, M.A., C.N.S., Living the Low Carb Life: Controlled Carbohydrate Eating for Long-Term Weight Loss (Get the book.)

"Why not write to: Wyeth Laboratories Professional Services PO Box 8299 Philadelphia, PA 19101 Lederle Laboratories customer service 7611 Carpenter Freeway Dallas, TX 75247 Connaught Laboratories customer service PO Box 187 Swiftwater, PA 18370 and tell them you are not satisfied. Ask if they are devoting research time and money to the improvement of their vaccines. Perhaps, too, a letter to your health departments (local and state) would be effective, as they are the largest purchasers of vaccines." - Peggy O'Mara, Vaccination The Issue of Our Times (Get the book.)

"Like other sites, this does not have label information about exactly what is in the products, but there is an easily accessible customer service department, so I'm sure you could get more information if you were interested in finding out specifics: www.synergydiet.com Vitacost: A recommended high-discount site for low-carb products, foods, and vitamins. It has some good information and articles (including reviews of weight loss products) and a link to HealthNotes, a comprehensive database of nutritional supplements." - Jonny Bowden, M.A., C.N.S., Living the Low Carb Life: Controlled Carbohydrate Eating for Long-Term Weight Loss (Get the book.)

"But the deception troubles some: "Can a company genuinely argue that they are offering excellent. . . 'customer service' if the first thing they tell their agents to do is lie about their name and then their geographic location?" asked a worker in an Internet chat room. Less than a decade ago, India's international call-center industry got its start by setting up offshore operations for U.S. credit-card companies. It has since expanded into computer services, online sales, software technical support, banking, tax returns, travel services, and more." - Donald L. Barlett and James B. Steele, Critical Condition: How Health Care in America Became Big Business (Get the book.) "The hospital advertises itself as providing "quality care and customer service at its best," a place where "you and your family will receive expert, personal attention from diagnosis through treatment." In Kyllonen's case, he never checked out. By all accounts, the surgery, which took place on Friday, November 2, 2001, went well. Following the one-hour-and-thirty-six-minute operation, he was moved into the recovery room at 9:32 A.M. According to medical records, "there were no apparent complications." - Donald L. Barlett and James B. Steele, Critical Condition: How Health Care in America Became Big Business (Get the book.)

"However, don't expect this type of customer service at fast-food restaurants and lower-quality national chain restaurants. Like military kitchens, they are geared toward high-volume food preparation and don't gladly make exceptions. That's because much of the food in these restaurants arrives either frozen or prepackaged, ready to heat and serve." - Jack Challem, Feed Your Genes Right: Eat to Turn Off Disease-Causing Genes and Slow Down Aging (Get the book.)

"After having this experience a few times too many, I learned how to talk to customer service departments and other departments at insurance companies. I talk only to their computers. At the beginning of every conversation, I ask the customer service representatives to enter into the computer that we are having a conversation, and to include the date and time. Then I listen for typing. After all, unless they're typing, they're not entering anything into the computer. If I don't hear typing, I point that out to them. The typing usually starts." - Rhonda D. Orin, Making Them Pay: How to Get the Most from Health Insurance and Managed Care (Get the book.) "You may file a complaint by contacting a customer service Representative. The customer service Representative will investigate and attempt to resolve your complaint. Within fifteen days of receipt of your complaint, you will be notified of our position. B. If you remain dissatisfied, you may file a written grievance with our Grievance Department. Your filing should refer to specific brochure wording explaining why you believe our decision is wrong. It must be made within six months from the date of the initial denial or refusal, except in extraordinary circumstances." - Rhonda D. Orin, Making Them Pay: How to Get the Most from Health Insurance and Managed Care (Get the book.) "You call the customer service department of an insurance company, push no less than fifteen numbers on your telephone key pad in response to computerized questions, listen to music for maybe ten minutes, finally have a live customer service representative pick up your call, and then spend some time explaining a complicated problem. The representative finally understands the problem, and agrees to take certain actions to solve it. You wait a month, and nothing happens, so you call for a progress report." - Rhonda D. Orin, Making Them Pay: How to Get the Most from Health Insurance and Managed Care (Get the book.)

"Again, a publicly traded company's only objective is to increase profits; it is not about customer service or providing good quality products to you the customer. • The Wall Street Journal reported that oil companies are reaping huge cash windfalls from the rise in oil prices. This points out an interesting fact. Oil prices continue to rise, not because costs are rising, but simply because the oil companies demand more profits. The Wall Street Journal exposes that the oil companies are reaping windfall profits at the expense of the consumer." - Kevin Trudeau, Natural Cures They Don't Want You to Know About (Get the book.)

"Kinko's store. In Disaffected!, the player controls the employees behind the counter. As customers file in and form a line, the player must find the customers' orders while coping with a host of problems and staff ineptitude. Obstacles such as employees who refuse to work or to abide by systems infuse the game with an undeniable element of comedy. They also demand critical thinking from the player, opening up a whole new level of engagement, not only with the game but with the world at large." - Alex Steffen, Worldchanging: A User's Guide for the 21st Century (Get the book.)

"You can go to a salon and have a color technician rescue you, or you can call the company's consumer hot line and consult the customer service expert, who will understand the variables that affected your untoward outcome. Then you can receive very specific instructions based on your very specific circumstances. doing it yourself Before you start applying dye to your hair at home, it is important to get an application system in place. Being well organized can make everything go more smoothly and reduce the likelihood of errors." - Paula Begoun, Don't Go Shopping for Hair-Care Products Without Me (Get the book.)

"In contrast, representatives of Chicken of the Sea Tuna were completely unaware at the customer service level that hydrolyzed protein contained MSG. Only after detailed discussion with one of their chemists was I told that they "use it because it makes our tuna taste more like chicken." As I spoke with more and more company representatives, I was discouraged to learn that many people in the customer service area have little idea of the components of their products." - George R. Schwartz, In Bad Taste: The Msg Symptom Complex : How Monosodium Glutamate Is a Major Cause of Treatable and Preventable Illnesses, Such As Headaches, Asthma, Epilepsy, heart (Get the book.)

"Bahamas International customer service Phone: +41-1355-3777 Orders can be placed by phone or over the Internet at: www.protocelglobal.com Cost of Treatment: Protocel is extremely inexpensive—the average cost in the U.S. is approximately $55-$75 per month. (Dosage size and frequency may vary slightly for individual cases.) For inquiries as to international prices and distribution, go to www.protocelglobal.com. Websites: www.webnd.com www.protocelglobal.com (Website for U.S. sales and information.) (Website for international sales and information.) www.elonnamckibben." - Tanya Harter Pierce, Outsmart Your Cancer: Alternative Non-Toxic Treatments That Work (Get the book.)

"Close to home, on October 17th David Suzuki's CBC TV show "The Nature of Things" aired a fabulous program on the toxins found in one's home and what can be done about it (get a video or text copy of "Up Close and Toxic" from CBC's customer service). The creative minds of thousands of medical researchers are at work to understand the causes of environmentally-mediated illness, trace the biological pathways, find ways to help living organisms rid themselves of these toxins and develop ways to begin the repair." - Helke Ferrie, Dispatches From the War Zone of Environmental Health (Get the book.)

page 1 of 2 | Next ->

FAIR USE NOTICE: The research quoted here is provided under the protection of Fair Use provisions and published by the 501(c)3 non-profit Consumer Wellness Center for the purposes of public comment and education. Authors / publishers may submit books for consideration of inclusion here.

TERMS OF USE: Read full terms of use. Citations of text from NaturalPedia must include: 1) Full credit to the original author and book title. 2) Secondary credit to the Natural News Naturalpedia as a research resource and a link to www.NaturalPedia.com

This unique compilation of research is copyright (c) 2008, 2009 by the non-profit Consumer Wellness Center.

ABOUT THE CREATOR OF NATURALPEDIA: Mike Adams, the creator of NaturalPedia, is the editor of NaturalNews.com, the internet's top natural health news site, creator of the Honest Food Guide (www.HonestFoodGuide.org), a free downloadable consumer food guide based on natural health principles, author of Grocery Warning, The 7 Laws of Nutrition, Natural Health Solutions, and many other books available at www.TruthPublishing.com, creator of the earth-friendly EcoLEDs company (www.EcoLEDs.com) that manufactures energy-efficient LED lighting products, founder of Arial Software (www.ArialSoftware.com), a permission e-mail technology company, creator of the CounterThink Cartoon series (www.NaturalNews.com/index-cartoons.html) and author of over 1,500 articles, interviews, special reports and reference guides available at www.NaturalNews.com. Adams' personal philosophy and health statistics are available at www.HealthRanger.org.